Delete Account

You can now delete your 20.12 account directly from inside the app using the Delete Account button in account settings.

1. Open 20.12 (the app or map.2012.co.nz) and sign in to your account.
2. Go to your account settings.
3. Select Delete Account and confirm the request.
4. We will process the deletion within 14 days.

If you cannot access the app, you can request deletion by email at support@2012.co.nz with the subject line Account Deletion Request.

• Firebase Authentication account — your email address and sign-in credentials
• Nickname and account profile linkage — your nickname and account linkage used for leaderboard display are removed

• Uploaded mark photos and related mark records — uploaded mark photos and related shared mark records may remain in the app after account deletion
• Leaderboard history — historical leaderboard records may remain, but your nickname is removed
• Usage analytics — analytics data is not attached to your account, so it is not removed with it; it expires under Google Analytics' and Microsoft Clarity's own retention periods

• GPS location — your device location stays on your device, except when you ask for the quickest route from your current location; it is then sent to our server to work out that route and is not stored
• Saved marks — marks you save or create are stored only on your device and are not associated with your account

Account deletion requests are processed within 14 days of receiving your verified deletion request. This timeline applies to deletion of account-linked data, not uploaded mark photos that remain as shared mark records.

For any questions about your data, contact us at support@2012.co.nz.